Shipping Policy

Our goal is to provide you with the very best shipping options, no matter where you live. Every day, we deliver to hundreds of customers, ensuring that we provide the highest levels of responsiveness, service, and support to you at all times.


The time frame for an orders delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. Order processing usually takes about 3-6 days for ALL ORDERS, even if expedited shipping is used. 
  • Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the customers destination. Delivery for FREE SHIPPING can take anywhere from 4-12 business days to arrive after processing time.  FedEx expedited shipping is also available at checkout.  Expedited shipping takes from 2-5 business days after order processing. 


Due to ongoing Covid-19 restrictions and the large volume of parcels going through postal shipping carriers, some packages may experience minor delays. Please note that our fulfillment center is actively working hard in having orders packaged and placed on a conveyor for shipment. Once an order has been packaged and placed on a conveyor with a shipping label, it can no longer be cancelled on our end until it arrives to its destination.

*Note sometimes orders take longer than expected.  We do not refund orders for delayed shipments.  We will work with USPS or FedEx to monitor your order but delayed shipments are unfortunately out of our control. 

If you have any questions or concerns, feel free to contact us at:

Click HERE to Track Your Order

It is the responsibility of the buyer to make sure that they enter their shipping and order information correctly before submitting it - we typically cannot update an order within 24 hours of placing your order. 

If you are attempting to update your address, please contact us at as soon as possible. 

Attention: Customizable Love will always provide you with a tracking number. Customizable Love is not responsible for packages that are lost or stolen once delivered. If the shipping carrier that was used to deliver your package confirms that your order was delivered and placed in a specific spot, Customizable Love has completed their end of service.

Wrong address disclaimer:

Please note that if an inaccurate address has been provided and not brought to our attention prior to delivery, Customizable Love will not be held accountable and the order will still be shipped to the address provided. Customizable Love will not provide refunds for wrong information that is submitted on the customers behalf.