Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you're item is defective, damaged, or malfunctions. 

We typically do not accept returns as all orders are custom and final. However, if the item malfunctions or arrives damaged, of poor quality, or defective, then we can certainly provide a refund and return. All orders are allowed to be canceled and refunded within 6 hours of ordering.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted. We'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank. 

Please make sure to read our item descriptions carefully. Please bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. 

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item. 

You can always contact us for any return question at


Our Responsibility 

  • Faulty Product: If the product has a manufacturing defect. 
  • Wrong Item Sent: If we send you the wrong product, color or size. 

Your Responsibility 

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item. 

For example: 

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase. 

Return / Exchange Process 

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on. 

Exchange Request Instructions 

Please follow these instructions for Return Request: 

  1. Take a photo of the problem – If the problem is size, please use a ruler. 
  2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to
  3. Please include the following: 

- The photo(s) 

- A specific description of the issue 

- The Order Number 

- If there are multiple products in an order, identifying the product with the issue 

Our support team will respond within 1 business day and Return Instruction will be provided. 

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. 

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. 

We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Contact us for further assistance if needed:

*Returns are subject to a 15% fee for customized products.

*The buyer is responsible for shipping fees relates to shipping the order back to us, unless the order is defective.

*If the buyer returns their order to us with their own shipping method, the buyer must provide Customizable Love with tracking information so we can track the status of your return with the shipping carrier. If a tracking number is not sent to Customizable Love, a refund will not be issued.